If you have questions or concerns regarding you long distance calling card please follow the steps listed below.

Step One: please call 1-888-554-4513 to speak with our customer service department.

Step Two: If after to speaking with our customer service department your questions or concerns remain unsolved, please ask to speak with the supervisor.

Step Three: If your questions or concerns are still not solved to your satisfaction please contact Jennifer Tomlinson at 905-361-8308 or jennifer@phonetime.com, or Fred Panet at 905-361-8315 or fred@phonetime.com.

After completing all three steps and you find your concerns or questions are still not solved to your satisfaction please contact CCTS using the information listed below.

Commissioner for Complaints for Telecommunications Services

CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with your service provider.  If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. 

To learn more about CCTS, you may visit its Website at

 www.ccts-cprst.ca or call toll-free at 1-888-221-1687.