Leading provider of international switched voice services
Phonetime Technical Operations Escalation List
Network Operations Center (NOC)
| Level | Last Name | First Name | Title | Phone # | Mobile # | |
|---|---|---|---|---|---|---|
| 1 | NOC General | Direct: 1-954-456-3191 (option 1) or 27-21-422-2822 Toll free 1-877-786-6629 (option 1) |
noc@phonetime.com | N/A | ||
| 2 | Ventor | Johan | NOC Manager | 1-954-456-3191 ext. 3535 | johan@phonetime.com | N/A |
| 3 | Person | Davon | Director of NOC Operations | 1-954-624-8162 | davon@phonetime.com | 1-954-478-8354 |
| 4 | Vazquez | Mike | VP of Network Operations | 1-954-624-8143 | mike@phonetime.com | 1-954-608-5058 |
| 5 | Dennen | Torge | VP of Procurement and NOC | 1-954-624-8173 | torge@phonetime.com | 1-571-286-0926 |
Switch Operations Center (SOC)
| Level | Last Name | First Name | Title | Phone # | Mobile # | |
|---|---|---|---|---|---|---|
| 1 | NOC General | Direct: 1-954-456-3191 (option 1) or 27-21-422-2822 Toll free 1-877-786-6629 (option 1) |
noc@phonetime.com | N/A | ||
| 2 | Chen | Michael | SOC Manager | 1-954-624-8164 | mchen@phonetime.com | N/A |
| 3 | Wilson | Marc | IP Activations Manager | 1-954-456-3191 ext 3580 | marc@phonetime.com | N/A |
| 4 | Arenas | JC | SOC Senior Engineer | 1-954-456-3191 ext 3621 | jc@phonetime.com | 1-954-496-1528 |
| 5 | Vazquez | Mike | VP of Network Operations | 1-954-624-8143 | mike@phonetime.com | 1-954-608-5058 |
Provisioning Related
| Level | Last Name | First Name | Title | Phone # | Mobile # | |
|---|---|---|---|---|---|---|
| 1 | IP Activations Department | Direct: 1-954-456-3191 (option 1) or 27-21-422-2822 Toll free 1-877-786-6629 (option 1) |
ipactivations@phonetime.com | N/A | ||
| 2 | Wilson | Marc | IP Activations Manager | 1-954-624-8480 | johan@phonetime.com | N/A |
| 3 | Person | Davon | Director of NOC Operations | 1-954-624-8162 | davon@phonetime.com | 1-954-478-8354 |
| 4 | Arenas | JC | SOC Senior Engineer | 1-954-456-3191 ext 3621 | mike@phonetime.com | 1-954-496-1528 |
| 5 | Vazquez | Mike | VP of Network Operations | 1-954-608-5058 | torge@phonetime.com | 1-954-608-5058 |
| 6 | Dennen | Torge | VP of Procurement and NOC | 1-954-624-8173 | torge@phonetime.com | 1-571-286-0926 |
